All defective, mislabeled, or misdispensed product must have original receipt, original packaging, and be returned to the original location purchased, within 30 days of the purchasing date.
Product returns
The following products may be returned to a dispensary by a registered patient or registered caregiver for the exclusive purpose of being destroyed.
A dispensary may provide the patient or caregiver to whom the product was dispensed a refund of the purchase price of the product or a coupon or credit for a replacement product, and revise the patient’s days’ supply to reflect the returned product:
(1) Defective product;
(2) Product that does not match the item stated on the purchase receipt; and
(3) Medical marijuana that is mislabeled by the cultivator or processor of the product. All medical marijuana returned to a dispensary due to mislabeling by a cultivator or processor must be reported in writing to state board of pharmacy in a format and medium approved by the board.